Order Management
What is order management?
Order management involves the tracking of orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves through its lifecycle.
An integrated order management system
- Inventory available to promise (ATP) and sourcing
- Vendors, purchasing, and receiving
- Marketing (catalogs, promotions, pricing)
- Customers and prospects
- Order entry and customer service (including returns and refunds)
- Financial processing (credit cards, billing, payment on account)
- Order processing (selection, printing, picking, packing, shipping)
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